PHYT'S BALANCING SHAMPOO

Refunds

If you need to return your order for any reason, we’re here to help. We accept returns for all unopened product(s) within 30 days of receipt for a full refund minus any shipping fees. The items have to be unused and in their original condition for the refund to be processed.

In the case of receiving damaged product(s) or the wrong product(s) you can make a return request by e-mailing us at waterlilybeautysalon@gmail.com along with a photo attachment for proof. We recommend taking a video when you’re first unpacking your order so as to avoid any later misunderstandings, that way we know for sure your item came damaged or if the wrong product was shipped out.

We would also like to inform you that, all sale items are FINAL SALE and are not eligible for a refund or exchange. If your package is confirmed delivered by our logistic partners, but for whatever reason you did not receive it, we are unable to refund it.

Return Process

You must be the original purchaser of the product and e-mail us at waterlilybeautysalon@gmail.com with your order number. We kindly ask that you re-package the new and unused item(s) in a bubble mailer or if possible re-use the one it was sent in, as the items do need to be received in a restocking condition. Once you have shipped back your items, please allow two weeks for your return to be processed. You will receive an e-mail confirmation once we have processed your refund. Please, keep in mind that credit card companies also take at least 7 business days to process and return funds to your account.

Orders are usually shipped within 1-2 working days of being received. We send your orders with Canada Post expedited shipping and provide a tracking number. Please allow 1 to 7 working days for delivery all around Canada – this is just a rough guide as delivery times will vary depending on the service in your area.

If one of the products you have ordered is not available, we will contact you to let you know when we expect this product to be in stock. If the goods cannot be delivered within 30 days of your order you can either cancel your order or agree to a new delivery time with us.