PRODUCT & SERVICE POLICIES
Last updated: July 24, 2022
SHIPPING
Orders are usually shipped within 1-2 business days of being received. We ship your orders with Canada Post expedited shipping and provide a tracking number. Please allow 1 to 7 business days for delivery all around Canada – this is just a rough guide as delivery times will vary depending on the service in your area.
If one of the products you have ordered is not available, we will contact you to let you know when we expect this product to be in stock. If the goods cannot be delivered within 30 days of your order you can either cancel your order or agree to a new delivery time with us.
RETURN POLICY
PRODUCTS
Refunds
If you need to return your order for any reason, we’re here to help. We accept returns for all unopened product(s) within 30 days of receipt for a full refund minus any shipping fees. The items have to be unused and in their original condition for the refund to be processed.
In the case of receiving damaged product(s) or the wrong product(s) you can make a return request by e-mailing us at waterlilybeautysalon@gmail.com along with a photo attachment for proof. We recommend taking a video when you’re first unpacking your order so as to avoid any later misunderstandings, that way we know for sure your item came damaged or if the wrong product was shipped out.
We would also like to inform you that, all sale items are FINAL SALE and are not eligible for a refund or exchange. If your package is confirmed delivered by our logistic partners, but for whatever reason you did not receive it, we are unable to refund it.
Return Process
You must be the original purchaser of the product and e-mail us at waterlilybeautysalon@gmail.com with your order number. We kindly ask that you re-package the new and unused item(s) in a bubble mailer or if possible re-use the one it was sent in, as the items do need to be received in a restocking condition. Once you have shipped back your items, please allow two weeks for your return to be processed. You will receive an e-mail confirmation once we have received your returned item(s) and processed your refund. Please, keep in mind that credit card companies also take at least 7 business days to process and return funds to your account.
E-GIFTCARDS
E-gift cards never expire and can thus be used at any time. However, they can’t be exchanged for cash unless required by law. Gift cards are final sale.
CANCELLATION POLICY
You can cancel more than 24 hours before your appointment through logging into into your fresha account and clicking “cancel,” or by
calling or texting at (647) 300-9927. Should you need to cancel within the 24 hour range we simply ask that you respect our time and contact us to let us know. By being responsible and respectful to our time you allow us to not implement a cancellation fee.
LATE POLICY
We kindly ask that you arrive at least 5 minutes before your scheduled treatment so that you have time to check in, settle, and start your treatment promptly. New clients, please arrive 5–10 minutes early so you can fill out our first-timer form. If you’re running late, please give us a heads up by calling or texting. We’ll do our best to accommodate you, whether that’s fitting you in for a shorter treatment, slotting you in for the next opening, or rescheduling you for another time.