PRODUCT & SERVICE POLICIES

Last updated: December 14, 2021

SHIPPING 

Orders are usually shipped within 1-2 working days of being received. We send your orders with Canada Post expedited shipping and provide a tracking number. Please allow 1 to 7 working days for delivery all around Canada – this is just a rough guide as delivery times will vary depending on the service in your area.

If one of the products you have ordered is not available, we will contact you to let you know when we expect this product to be in stock. If the goods cannot be delivered within 30 days of your order you can either cancel your order or agree to a new delivery time with us.

RETURN POLICY

 

PRODUCTS

Unused products may be returned or exchanged within 14 days at the expense of the customer. Items purchased during a sale or promotional offer will receive store credit for any returns.

E-GIFTCARDS

E-gift cards never expire and can thus be used at any time. However, they can’t be exchanged for cash unless required by law. Gift cards are final sale.

CANCELLATION POLICY

You can cancel more than 24 hours before your appointment through logging into into your fresha account and clicking “cancel,” or by

calling or texting at (647) 300-9927. Should you need to cancel within the 24 hour range we simply ask that you respect our time and contact us to let us know. By being responsible and respectful to our time you allow us to not implement a cancellation fee. 

LATE POLICY

We kindly ask that you arrive at least 5 minutes before your scheduled treatment so that you have time to check in, settle, and start your treatment promptly. New clients, please arrive 5–10 minutes early so you can fill out our first-timer form. If you’re running late, please give us a heads up by calling or texting. We’ll do our best to accommodate you, whether that’s fitting you in for a shorter treatment, slotting you in for the next opening, or rescheduling you for another time.